Archive connection failing with error “There was a problem connecting to the server” when performing connection test.
This can be down to a number of factors, please check the items below and if the connection is still not successful log a support ticket and an archive engineer will assist.
- Firewall issue. Make sure your firewall is setup to accept connections on ports 143 and 993 from the following IP Addresses:34.192.199.2
46.51.173.223
50.19.242.23
52.54.85.198
52.55.243.18
52.202.128.52 - Check the IMAP service on the exchange server is running
- Check IMAP Proxy is active.
